Description
POSITION TYPE PART-TIME, 14 to 21 HOURS/WEEK
As a Downtown Ambassador, you'll play a vital role in providing exceptional on-the-street customer service and support to downtown businesses and the public by answering questions, promoting Downtown Winnipeg BIZ programs and the businesses we serve. We are guided by our values: Respect, Collaboration, Innovation and Excellence, and Inclusion. If you have a passion for downtown Winnipeg, enjoy connecting with people, and thrive on going the extra mile to deliver outstanding customer service we would love to hear from you!
Responsibilities:
- Act as an on-street concierge for the downtown community answering questions regarding businesses, directions, parking, events and Downtown Winnipeg BIZ programs and services
- Provide courtesy walks, escorting individuals to their destination within downtown
- Manage the Downtown Winnipeg BIZ kiosk at different locations, connecting with the public and promoting events, programs and downtown businesses
- Assist with Downtown Winnipeg BIZ and third-party events and programs, including set-up/take-down duties and engaging with attendees to enhance their experience
- Establish and strengthen positive and proactive relationships with BIZ members, including in-person visits to businesses, soliciting feedback from members, and identifying solutions to address concerns
- Assist with new member onboarding and orienting members to the services offered by the BIZ
- Conduct data collection and database management tasks, including updating business information and identifying new businesses
- Assist in the distribution and collection of BIZ surveys and promotional material
- Address minor cleanliness issues and perform graffiti removal as needed
- Report safety, cleanliness or infrastructure concerns to appropriate BIZ department or external partners
Qualifications:
- Customer service experience and ability to connect with downtown community members, visitors, residents and BIZ members
- Excellent interpersonal, problem solving and verbal communication skills
- Knowledge of Downtown Winnipeg is considered an asset
- Available to work 14-21 hours/week during various shifts including days, evenings and weekends
- Able to remain in a stationary position over a prolonged period while managing the kiosk or assisting at events
- Capable of moving throughout downtown on assigned routes regardless of weather conditions
Please send a cover letter and a resume to employerrep@abcentre.org.
This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.