Description
POSITION TYPE FULL-TIME, 35 HOURS/WEEK
Reporting to the Ambassador Manager, the Ambassador Coordinator serves as a critical operational support between the Ambassador Manager and the Ambassador Team Leads. They play a key role in optimizing daily operations by prioritizing tasks, making recommendations for service improvements and ensuring the Ambassador Team has the equipment and resources needed to perform their tasks.
The successful candidate will be able to demonstrate the ability to analyze large amounts of data, see trends and translate that information into actionable goals and tasks for the team.
KEY RESPONSIBILITIES
Program Management:
- Analyze requests, data and program effectiveness to assist Manager with the development of departmental plans
- Track and ensure staff have required levels of training
- Develop and maintain Ambassador resources such as the training manual, and procedure guides
- Ensure that info, equipment and resources are ready for events and event support
- Delegate BIZ member requests to appropriate program teams, ensure any concerns are addressed and communicate progress back to the members
- Attend and provide direction at BIZ and 3rd Party events whenever needed
- Lead projects as assigned and oversee their execution
- Provide regular updates to Manager of team progress on daily tasks and initiatives
Team Leadership and Development:
- Set priorities and provide direction to Team Leads based on requests and daily operational needs
- Provide leadership support to the Leads and Team when the manager is away
- Assist with the recruitment of staff
- Deliver training (when appropriate) and lead onboarding of new staff
- Provide input for Ambassador and Team Lead reviews.
- Coach and mentor staff with the Manager and Team Leads
Administrative Duties:
- Provide assistance and back up to Manager on payroll approvals
- Ensure that data is collected and analyzed in an accurate and timely manner to develop reports and provide recommendations when needed
QUALIFICATIONS
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), with the ability to efficiently manage documents, develop reports and communications
- High attention to detail and ability to collect and analyze data
- Strong communication, interpersonal, team building, and leadership skills
- Organizational and planning skills - must be able to coordinate work and resources with a high degree of independence
- Customer service experience
- Experience supervising and leading teams
- Knowledge of Downtown Winnipeg is considered an asset
- Ability to engage and connect with people from diverse cultures and backgrounds
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Able to workdays and some evenings and weekends
- Able to remain in a standing position over a prolonged period while promoting the BIZ or assisting at events
- Able to physically move around downtown on assigned routes for the duration of the shift in all weather conditions
Please send a cover letter and a resume to employerrep@abcentre.org.
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