Drop-In Support Staff

POSITION TYPE  FULL-TIME

 JOB SUMMARY

This position will provide direct support to community members using trauma informed and culturally safe practices.

 KEY DUTIES & RESPONSIBILITIES

• Provide direct support to community members accessing Siloam Mission’s Drop-In services (i.e. meals, entrance, clothing, volunteer clean-ups, mail, etc.).
• Incorporate a Housing-Focused approach and monitor the Behavior Based approach.
• Assist community members with their needs.
• Respond to emergency situations that occur in the Drop-In.
• Support the team in the daily clean-ups in the drop-in area.
• Prepare and complete incident reports, daily logs and other required documents and reports.
• Provide orientation of the Drop-In to Volunteers.
• Incorporate a Housing-Focused approach and monitor the Behaviour Based approach.

EDUCATION & EXPERIENCE 

• Post-secondary education in relevant social services or an equivalent relevant experience.
• 1-2 years of experience working with diverse populations or similar work setting.

KNOWLEDGE/SKILLS/BEHAVIORS

• Excellent interpersonal skills and the ability to form relationships.
• Capable to work with a diverse staff team and promote inclusion and cultural awareness in the workplace.
• Good understanding of colonization and its impact on Indigenous peoples.
• Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid; preferred Experience working with HIFIS4, is an asset.
• Demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, Trauma Informed best practices.
• Knowledge of community resources for homelessness, health, mental health and substance use; and harm reduction.
• Knowledge of Housing First Principles and housing resources.
• Ability to mitigate and respond to threats to safety and security of staff and community members.
• Ability to work within a harm reduction framework.
• Ability to communicate appropriate professional boundaries.
• Ability to lead a small team of volunteers.
• Ability to work in a fast paced, high pressure environment, and strong ability to make quick decisions.
• Excellent critical thinking and problem-solving skills.
• Excellent written and oral communication skills.
• MS office and data entry skills.

 RELATIONSHIP

• Works closely with Drop-in Staff, Community Members, Volunteers and various departments of Siloam Mission.

 WORKING CONDITION

• Hours of work: 40 hours weekly
  • OPENING 1: Friday - Tuesday AM shift (6 a.m.-2:30 p.m.)
  • OPENING 2: Friday - Tuesday PM shift (12:30-9:00 p.m.)
  • OPENING 3: Wednesday - Sunday PM shift (12:30-9:00 p.m.)
  • OPENING 4: Sunday - Thursday PM shift (12:30-9:00 p.m.)
• Work requires standing, and walking over extended periods of time.
• Periodically lifting of up to 50lbs occasionally.
• Overtime may be offered when necessary.
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

Please send a cover letter and a resume to employerrep@abcentre.org.

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