Description
POSTING # 2025-048
POSITION TYPE CASUAL (Mon – Fri; 9:15 am/12:15 pm – 5:30 pm/8:30 pm)
Position Summary
The Community Host is the first point of contact for clients and community members at Mount Carmel Clinic. They work to create a welcoming, respectful and safe environment for everyone and provide information, referral and assistance as needed. The Host participates in the implementation of safety protocols and works with other staff to manage urgent and emergent situations. The Host builds relationships and trust with individuals, families, staff and the community.
Qualifications
Education
- Minimum of Grade 12 or GED
Service Delivery Skills, Expertise and Experience
- Minimum of two (2) years of related work experience in a community setting
- Understanding of/experience working with marginalized communities
- Demonstrated ability to work effectively with a diverse community and client group
- Physically able to meet the bona fide job requirements
- Comfortable with considerable amount of standing and walking
- Strong customer service and interpersonal skills
- Comfortable in patrolling, monitoring and responding to situations of urgency and disturbance
- Document incidents, near misses and other matters in accordance with MCC policy
- Experience in maintaining, ordering and distributing of harm-reduction supplies
- Greet service users and visitors in a welcoming manner. Assists service users with accessibility needs when needed
- Monitor all vehicles parked in all MCC parking lots
Critical Skills
Proven knowledge and ability in relationship-building, critical thinking, decision-making, problem-solving and conflict-resolution skills
Focus on Results
Demonstrated ability to prioritize and focus work-related activities to effectively and efficiently achieve service goals and produce expected results/outcomes
Alignment with Organizational Values
Commitment to the principles that guide Mount Carmel Clinic, as reflected in the history, vision, mission and values
Indigenous Understanding
Knowledge and understanding of Indigenous culture and traditions and the impact of colonization on the health and well-being of Indigenous individuals and families
Interdisciplinary Team, Collaboration
Proven ability to work within an interdisciplinary team environment with respect, professionalism, cooperation, sensitivity and cultural awareness
MCC Philosophies
Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, harm reduction, trauma-informed and community development principles in all aspects of the work
Communication
Excellent verbal and written communication skills and proficiency in the use of MS Office Suite (e.g. Word, Excel, Microsoft Outlook)
Assets
Current Certification in De-Escalating Potentially Violent Situations, Standard First Aid, Level ‘C’ CPR (with AED certification) and/or Conflict Resolution Education or training in community work
Please send a cover letter and a resume to employerrep@abcentre.org.
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