Description
POSITION TYPE INDEFINITE TERM, FULL-TIME, 37.5 HOURS/WEEK
Job Summary
The IT Support Technician is responsible for assisting system users directly by conducting on-site training to promote efficient operations, answering questions to avoid or resolve systems-related problems and providing technical support for all users at NETES.
Responsibilities and Tasks
- Assist with on-site training of routine terminal/personal computer use of agency applications and office automation systems; present basic orientation to new users and provide ongoing training.
- Assist in the maintenance of: antivirus solutions, technical library, audio-visual resourcing, ADSL and high-speed cable modems, firewall and proxy servers, organization data integrity, software licensing, high speed cable modems, and the setup and support of email messaging.
- Assist personal computer users in resolving basic hardware and software related problems.
- Build and repair computers and servers.
- Provide support with cabling and wiring.
- Install hardware/software; relocate equipment as required.
- Keep up to date with new technologies (both hardware & software).
- Provide web/multimedia (layout & design, CD authoring, publication).
- Provide technical and help desk support.
- Refer complex problems to supervisor or other designated contact as appropriate.
- Review new software applications prior to full implementation to determine ease of use and detect potential problems.
- Troubleshoot and problem solve as required.
- Update all current records pertaining to information systems.
- Maintain and uphold confidentiality guidelines as outlined in policy.
- Adhere to the policies and procedures of NETES.
- Other duties as assigned.
Education and Experience
- Relevant post-secondary education related to information technology and/or a combination of experience in the IT field.
Knowledge, Skills, and Abilities
- Ability to communicate effectively.
- Establish and maintain effective working relationships with supervisors, technical experts and other employees.
- Ability to resolve basic hardware and software problems.
- Some knowledge of hardware/software installation and ability to make minor adjustments to equipment.
- Knowledge of personal computer operating systems and Microsoft Office applications, database systems, and internet use.
- Knowledge of the operation, care and adjustment of computer peripheral equipment.
- Valid driver’s license and access to a vehicle with the ability to travel within city limits.
APPLICATION PROCESS
Please submit a resume and a cover letter by 4:00 p.m. on Friday, August 8, 2025, in one of the following manners:
- Email employerrep@abcentre.org
- Visit www.netes.ca/jobs to apply online
- Drop off in person to Reception at 304-181 Higgins Avenue
Neeginan Education, Training and Employment Services, Inc. (NETES) is committed to incorporating an Indigenous perspective across its services to support the Indigenous community. Preference will be given to Indigenous candidates (First Nation - Status, Non-status, Métis, or Inuit), especially those registered as NETES clients. Please self-declare Indigenous status in your cover letter.
We thank all applicants; only those selected for an interview will be contacted.