Description
POSITION TYPE FULL-TIME
JOB SUMMARY
The Administrative Assistant provides day-to-day frontline assistance in the Saul Sair Health Centre to participants, volunteer professionals, and staff. This role ensures the efficient workflow of the Clinic under the direction of the Health Services Manager, including accurate record-keeping, scheduling, and liaising with external Health Care Providers and Facilities to ensure participant access to services.
KEY DUTIES & RESPONSIBILITIES
Administration
- Coordinate scheduling and follow up to ensure participants receive timely support;
- Manage and maintain program supplies and inventory (medical and non-medical);
- Maintain accurate electronic and paper records and files, ensuring confidentiality to staff and volunteers as needed;
- Understand and adhere to all agency policies and procedures;
- Other duties as it relates to the position.
Program and Service Support
- Greet and register participants, ensuring dignity of care through a welcoming, respectful intake process;
- Support clinic operations through appointment booking, file preparation, and coordination with volunteers and external providers;
- Provide administrative support for specific clinic programs such as the Recovery Bed Program (intake and monitoring);
- Assist with communication and coordination between SSHC and external partners or service providers;
- Maintain and enforce policies regarding infection control in all program delivery areas;
- Regular cleaning and sanitizing of the clinic space;
- Arrange courier pick-ups and deliveries.
Volunteer & Student Support
- Assist with scheduling and coordination of volunteers as directed by the Health Services Manager;
- Assist with practicum student placement administration when required.
EDUCATION & EXPERIENCE
- Completion of a certification/diploma in Office Administration an asset;
- Minimum 2 years of administrative experience in community services, non-profit, or related fields;
- Experience in a clinic or health environment an asset;
- Experience with scheduling or database software an asset;
- Training in confidentiality and privacy practices an asset;
- CPR/First Aid certification an asset.
KNOWLEDGE/SKILLS/BEHAVIORS
- Exceptional written and verbal communication skills;
- Outstanding interpersonal skills with conflict resolution ability and sensitivity to diverse populations;
- Ability to work independently with minimal supervision;
- Excellent organizational and problem-solving skills;
- Exceptional attention to detail;
- Proficient in Microsoft Office Suite (Word, Excel, Outlook);
- Strong technical aptitude and ability to learn new software applications;
- Ability to work with a variety of sensitive information and to maintain confidentiality;
- Flexibility in work load adjustments;
- Knowledge of inventory and supplies management;
- Knowledge of community health related resources an asset;
- Experience with clinic software (e.g., Accuro) an asset.
RELATIONSHIP
- Works closely with participants and volunteers.
WORKING CONDITION
- Hours of work: Monday - Friday, 8:00 – 4:30 pm;
- Schedule flexibility for shift coverage an asset;
- General health clinic environment;
- Equal amount of sitting, standing walking throughout the work day;
- Health grade cleaning supplies being used for the cleaning to ensure high standards of infection control;
- Hazardous conditions could potentially include unpredictable or risky behaviours from participants;
- May be required to lift up to 50 lbs. occasionally.
Please send a cover letter and a resume to employerrep@abcentre.org.
This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.