Description
POSITION TYPE 7 to 35 HOURS/WEEK
Position Summary
As a part of the Visitor Experience team, the Admissions Attendant greets museum guests, responds to guest inquiries, answers phone calls and directs as appropriate, and provides outstanding and accurate customer service when processing admissions, Shop sales, memberships, bookings, and registrations. The ideal candidate will value safety and will ensure everyone who enters the museum is accounted for, and that the Admissions Desk is supervised at all times. As a team player, the Admissions Attendant works collaboratively with other museum staff to create exceptional experiences.
Responsibilities
- Selling admissions, memberships, event tickets, and Shop products
- Answering phone calls and fielding customer questions
- Welcoming groups and field trips and processing their payments
- Cleaning and organizing the Admissions Desk, Shop, and surrounding area
- Other duties as assigned
Education
- Completion of High School
- Post-Secondary education in tourism or business administration is an asset
Experience
- Minimum 2 years of experience with cash registers and/or POS systems
- Experience delivering exceptional customer service
- Experience working with children and families
Skills Required
- Excellent verbal and written communications skills
- Strong numeracy skills
- Sound problem solving skills
- Ability to work in a fast-paced environment
- Detail-oriented with demonstrated ability to multi-task
- Ability to effectively communicate in an enthusiastic and engaging manner with children and adults in a non-traditional educational environment
- Ability to work independently and in a team environment with staff, volunteers, and the general public
- Cultural awareness and sensitivity to working with staff, volunteers, and other stakeholders with a wide variety of needs
Skills Desired
- Ability to work in both official languages an asset
Conditions of Employment
- Acceptable results on a Police Vulnerable Sector Check (PVSC) and Child Abuse Registry Check
Please send a cover letter and a resume to employerrep@abcentre.org.
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