Description
POSITION TYPE TERM (1 Year), FULL-TIME
Job Purpose
The Drop-In Support Worker is an essential part of 1JustCity’s team, working closely with staff and volunteers to support drop-in programs and community services. This role helps participants discover and access various services and resources, supports drop-in activities, registers guests, greets visitors, and ensures a safe and welcoming environment for all.
Responsibilities
- Greet guests, complete intake and registration, and provide information about1JustCity programs and services
- Support daily drop-in activities such as movies, bingo, and other community programs
- Monitor safety and well-being of participants and respond to any incidents or emergencies
- Assist with program preparation, clean-up, and maintenance of common areas
- Help with donation management including sorting, tracking, and distribution of food and supplies
- Maintain accurate records, including daily logs, incident reports, and program statistics
- Collaborate with staff and volunteers to ensure smooth operation of drop-in services and community programs
- Support guests in accessing external services such as health cards, food banks, and other community resources
- Participate in ongoing safety training and professional development
- Work closely with staff and volunteers to support programs and ensure a safe, welcoming environment for all
Essential Skills and Experience
- Experience supporting diverse communities and working directly with individuals facing various challenges
- Familiarity with practical harm reduction strategies and tools used to promote safety and well-being
- Ability to approach interactions from a trauma-informed and respectful perspective, ensuring participants feel heard and supported
- Understanding of local services and resources for people navigating poverty, unstable housing, mental health issues, substance use, and experiences of violence
- Ability to build positive, respectful relationships with guests, volunteers, and staff
- Ability to respond calmly and effectively to challenging or emergency situations
- Experience using Microsoft Outlook, Word, Excel, Access, or other database programs
- Ability to work independently and collaboratively as part of a team
- Flexibility and adaptability in a fast-paced environment
- Maintain professional boundaries and a non-judgmental attitude
Education and Qualifications
- Post-secondary education in a relevant social services field or equivalent experience preferred
- ASIST Suicide Prevention, CPR/First Aid, Non-Violent Conflict Management/Crisis Intervention, Naloxone administration, and Food Handlers Certificate
Requirements
- Criminal record check and child abuse registry is required due to the nature of the position
Working Conditions
- Full-time, 40 hours per week; may include occasional evening or weekend shifts
- Fast-paced, close-contact environment with staff, volunteers, and vulnerable community members
- Exposure to crisis situations, conflict, mental health emergencies, and sharps
- Some physical work including lifting, bending, and navigating stairs
Please send a cover letter and a resume to employerrep@abcentre.org.
This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.