Description
POSTING # EHW 2025-010
POSITION TYPE TERM (July 31, 2026) (Possibility of Extension), FULL-TIME
Under the guidance and direction of and in consultation and collaboration with the Director of Housing Supports, the Homeless Individuals and Families Information System (HIFIS) Specialist is responsible for:
- Supporting the management and use of HIFIS software and database including overall coordination, implementation, analysis, and reporting of the shared information system
- Troubleshooting basic HIFIS usability issues and communicating improvements such as HIFIS release updates or ongoing usability issues with other team members in a solutions-based team environment
- Working with multiple participating agencies and staff to ensure shared information system policies, procedures, and security practices are monitored and maintained
Key Duties & Responsibilities
- Utilize available tools such as Structured Query Language (SQL) and Crystal Reports to create, develop and adapt technical and non-technical reports
- Assist new organizations in HIFIS on-boarding process, implementing and operating HIFIS and becoming participating organizations
- Work with relevant stakeholders to ensure the effective and uninterrupted delivery of HIFIS
- Assist with Application administration and support, such as user account setup, password resets, and other HIFIS basic troubleshooting needs
- Monitor, maintain, and update “how to” guides and other end user support documentation
- Support data analysis and reporting requests from various community stakeholders
- Support data collection and reporting
- Ensure the system is accessed and used appropriately, in-line with applicable HIFIS policy, consent, and privacy legislation
- Motivate and maintain user “buy-in” in the use of a shared client centered information system
- Recognize, summarize, and communicate HIFIS user needs to EHW management and various stakeholder groups as required
Education & Experience
You are passionate about ending homelessness and have in in-depth understanding of homelessness and housing, as well as the needs of particularly vulnerable and over-represented populations and the issues affecting many homeless and low-income people. You also possess the following qualifications or an equivalent combination of education and related experience:
- Post-Secondary Degree or College Certificate in a related discipline(s) is an asset; these may include Computer Science, Social Work etc.
- A diverse combination of education and experience is expected for the successful candidate covering the social sector, computer literacy, training, and data driven change management
- Excellent computer and application skills with programming and relational database/SQL experience
- Sufficient technical knowledge with experience in developing custom reports and training support documentation materials
- Basic project management and process analysis skills
- A dependable team member with the capacity to learn quickly, think clearly, and communicate effectively
- A strong information management acumen with the ability to manage confidential information, working understanding of Privacy Legislation, data collection and sharing of information protocols
- Excellent interpersonal skills with the ability to manage external relationships
- Excellent organizational and time management skills with proven ability to deliver on targets
- A valid Manitoba driver’s license and access to a reliable vehicle
Please send a cover letter and a resume to employerrep@abcentre.org.
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