Description
COMPETITION # 2024-135
NATIONAL OCCUPATION CODE 22221
POSITION TYPE PERMANENT, FULL-TIME
Summary of Position:
A key member of the IT department, the IT Technician is the primary point of contact for all end user Operating Systems and Microsoft Office related issues. The incumbent responds to, and resolves service tickets in a timely manner, supporting employees on technical issues and with problems relating to hardware and software. The IT Technician installs and configures computer hardware, software, systems, networks, printers and scanners. The incumbent must effectively communicate with a wide variety of people within the Agency, some of whom may not have strong technical knowledge.
Qualifications:
- Post-secondary education in a Computer Science program.
- ITIL, A+, MCSE certifications an asset.
- 3+ years in a similar role preferred.
- Proficiency with Microsoft Office Suite.
- Maintain a valid driver’s license and have access to a reliable vehicle.
- Demonstrated understanding and respect for Indigenous culture
- Ability to speak Cree and/or Dene languages an asset.
Working Conditions:
- Fast-paced, community-based child welfare working environment.
- Independent work.
- Professional office environment.
- Access to sensitive information for which confidentiality must be maintained.
- Diverse culture.
- Background checks must meet Agency minimal acceptable standards.
- Overnight and remote travel approximately 30% of the time.
Please send a cover letter and a resume to employerrep@abcentre.org.
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