Description
POSITION TYPE FULL-TIME, 37.5 HOURS/WEEK
Job Overview:
Provide exceptional service and guidance to customers and providers regarding Dental Insurance matters.
Work Hours (Full-time) 37.5 per week. Flexible availability between Monday to Friday 4:30 AM – 8:00 PM CST (no overnights and no weekends)
Work from Home
Candidates must be able to work in an environment that is separate from other areas within their home, with direct internet access (hard wire) and must also have a mobile device with internet capability. All other equipment is provided and is to be returned at the end of the employment term.
Summary of Accountabilities and Experience:
- Successful candidates will be required to have 1+ year(s) of experience in a contact center environment.
- Meet or exceed established performance targets: Attendance/reliability, Call Quality, Average Handle time, and Scheduled Adherence.
- Provide complete and accurate information in a professional, courteous and pleasant manner.
- Identify client’s needs through effective probing and active listening.
- Recommend appropriate options and solutions to fulfill client’s needs.
- Complete post call activities/documentation accurately and timely.
- Ability to follow required scripting and necessary call flows using internal tools and resources.
Required Skills and Attributes:
- Bilingual Capability: Proficiency in both English and French languages. Potential candidates will be required to complete testing.
- Excellent customer service skills (soft skills and professionalism).
- Proven effective communication skills (listening/verbal/interpretation).
- Strong computer/technical skills including an ability to assist with website navigation and multiple PC applications (i.e. Microsoft Teams, Outlook, internet browsers and internal resources).
- Drive for client success by providing engaging, polite, professional and helpful service.
- Team player; coachable and open to feedback.
Job Requirement: Security Clearance
Successful candidates will require to complete a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID and undergo fingerprinting to be granted Clearance. All related costs will be covered by TCCS.
Please send a cover letter and a resume to employerrep@abcentre.org.
This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.