Health Care Attendant

JOB SUMMARY

Siloam Mission’s Medical Transitional Care Unit (MTCU) is a compassionate 32-bed facility supporting individuals experiencing homelessness who have medical needs that do not require hospitalization. The MTCU provides time-limited transitional housing integrated with essential medical and social supports to improve health and housing outcomes.

Guided by person-centered, strengths-based, trauma-informed practice, and rooted in harm reduction and Housing First principles, the MTCU operates through a holistic and multidisciplinary approach.

The Health Care Attendant (HCA) supports residents of the MTCU to live with dignity while improving their health, safety, and overall wellbeing. Working collaboratively with the interdisciplinary MTCU team and external partners, the Health Care Attendant provides direct personal care, supports activities of daily living, and contributes to a safe, respectful, and healing environment.

KEY DUTIES & RESPONSIBILITIES

Resident Care & Daily Living Support

• Support residents with activities of daily living (ADLs), including bathing, dressing, toileting, feeding, oral hygiene, lifting, moving, repositioning or assisting residents on or off beds, toilets, wheelchairs, etc., in a manner that promotes dignity, choice, and independence
• Respond to residents’ physical, emotional, and psychosocial needs using a trauma-informed, strengths-based approach
• Assist residents with routine household tasks such as laundry and maintaining personal living spaces
• Collect, handle, and dispose of soiled linens, trash, infectious, or hazardous waste according to applicable policies, laws, and environmental standards
• Sort and distribute residents’ mail
• Support meal service by assisting with distribution of prepared meals and collection of dishes, ensuring residents receive pre-approved meals according to their dietary requirements
• Organize daily work activities according to resident needs, assigned tasks, and unit priorities

Delegated Clinical & Health-Related Tasks

• With appropriate education, training, and authorization, and in accordance with regional policies, operational directives, and delegation processes, perform assigned care tasks, which may include:
• Medication assistance (oral, topical, transdermal, inhaled, eye/ear/nasal, suppositories, and subcutaneous injections)
• Blood glucose monitoring
• Ostomy care
• Adjusting oxygen flow rates
• Respond to emergency situations and collaborate with staff, security, and external agencies during incidents to ensure safety
• Follow clinical direction and medical orders as assigned and within scope of practice

Communication, Documentation & Safety

• Communicate respectfully, empathetically, and effectively with residents, team members, and external partners, ensuring dignity is maintained
• Observe, document, and report resident care provided and any changes in condition or behaviour in a timely and accurate manner
• Share relevant information with the MTCU team to support care planning, using approved documentation systems and processes
• Report safety concerns, supply needs, maintenance issues, and critical incidents in accordance with organizational policies
• Maintain confidentiality and comply with all privacy, safety, and ethical standards and legislative standards

 Teamwork, Quality & Professional Practice

• Establish and maintain positive, professional relationships with residents, staff, external partners and volunteers
• Participate in team meetings, handovers, and quality improvement activities as assigned
• Perform duties in a manner that reflects Siloam Mission’s values of residual smoke), noise, and emotionally demanding situations Holistic, Equity. Altruism, Relationship, Truth and Reconciliation
• Engage in ongoing learning, training, and professional development
• Perform other related duties as assigned by management

EDUCATION & EXPERIENCE

• Completion of a recognized Health Care Aide program, Personal Support Worker program, or other relevant education/training preferred
• Training in NVCI, ASIST, Mental Health First Aid, and Standard First Aid, WHMIS, PHIA preferred
• Recent and relevant experience providing direct participant or patient care required
• Satisfactory Criminal Record Check with Vulnerable Sector Search and Adult Abuse Registry Check required
• Proficiency in medical terminology an asset
• Experience with Electronic Medical Records (EMR) software an asset
• Lived experience is an asset

KNOWLEDGE/SKILLS/BEHAVIORS

• Strong organizational, time management, and prioritization skills
• Ability to work independently and under pressure
• Excellent judgement and decision-making skills
• Willingness to engage in continuous learning and improvement
• Ability to learn and apply organizational, regional, and program policies
• Demonstrated commitment to confidentiality and ethical conduct
• Clear, respectful verbal and written communication skills
• Ability to engage residents in a non-judgmental, empathetic, and strengths-based manner
• Experience supporting individuals with complex health needs, substance use, mental health concerns, and co-occurring disorders
• Demonstrated ability to respond to challenging behaviours using trauma-informed and de-escalation approaches
• Maintains appropriate professional boundaries while fostering trust and rapport
• Communicates in ways that promote dignity, autonomy, and collaboration
• Understanding of colonization and its ongoing impacts on Indigenous peoples
• Demonstrated cultural humility
• Consistent application of harm reduction and Housing First principles
• Recognizing the challenges community members face with lived/living experience
• Ability to work effectively within an interdisciplinary team
• Ability to stay calm and professional during high-stress or crisis situations

RELATIONSHIP

• Reports to the Manager of Medical Transitional Care Unit
• Works closely with Clinical staff in MTCU
• Daily interaction with residents, team members, and volunteers
• Participation in staff meetings, brainstorming sessions, and team building activities

WORKING CONDITION

• Hours of Work:
• 6:00 a.m. – 2:30 p.m. (Mon – Fri; Wed – Sun; Fri – Tue)
• 2:00 p.m. – 10:30 p.m. (Mon – Fri; Tue – Sat; Thur – Mon; Sat – Wed) shift premium
• 10:00 p.m. – 6:30 a.m. (Mon – Fri; Wed – Sun; Wed – Sun; Fri – Tue) shift premium
• May be required to lift up to 50lbs, repetitive motions (bending, twisting, lifting, etc.)
• Exposure to blood and body fluids, infectious diseases, allergens (ie. residual smoke), noise, and emotionally demanding situations
• Indigenous ceremonies and practices, including smudging, will occur
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;

Please send a cover letter and a resume to employerrep@abcentre.org.

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