Receptionist

POSITION TYPE  PERMANENT, FULL-TIME

Position Summary:

The Receptionist is the first point of contact for all visitors, Relatives, and callers at NACM via telephone and visitor protocol. This role plays a vital part in creating a welcoming, respectful, and safe environment. The Receptionist is responsible for handling front-desk operations, providing administrative support, and ensuring smooth communication throughout the organization. The ideal candidate is professional, culturally sensitive, and capable of working in a trauma-informed and healing-centered space. The Receptionist greets our community and must be friendly, personable, kind, and organized.

 Required Qualifications:

• Front Desk & Visitor Support: Greet Relatives, visitors, staff, and community partners with warmth and professionalism. Answer incoming phone calls, direct visitors to appropriate staff or service area, and respond to general inquiries via email, phone or in-person, providing accurate information.
• Administrative Support: Manage incoming and outgoing mail. Schedule appointments, book meeting rooms, photocopying, data entry, and general support with meetings and events. Monitor office inventory and place orders as needed. Intake Coordinator support as required.
• Confidentiality & Communication: Maintain strict confidentiality and discretion with respect to Relatives’ identities, personal information, and organizational matters. Communicate respectfully with all individuals including those in crisis or distress.
• Safety & Facility Support: Monitor those who enter and exit the facility to ensure safety and security. Notify individuals in case of emergency or concerning behaviour. Support safety protocols such as fire drills, emergency communication, and visitor logs.
• Other duties as assigned.

 Essential Requirements:

• High school diploma or equivalent. Additional administrative training or certifications are an asset
• Previous experience in reception, administrative, or customer service roles is an asset.
• Combination of relevant education and experience will be considered.
• Knowledge of Microsoft Office Suite 365 is preferred.
• Ability to work independently with minimal supervision.
• Strong organizational skills, attention to detail, and multi-tasking skills.
• Effective communication skills both verbal and written.
• Satisfactory Criminal Record Check with vulnerable sector and Child & Adult Abuse Registry Checks.

 Please send a cover letter and a resume to employerrep@abcentre.org.

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